These guidelines for resolving student complaints have been developed by the Student Climate and Inclusivity (SCI) Committee. Students are encouraged to seek resolution of concerns at the lowest appropriate level whenever possible. Students should raise concerns in a timely manner and are encouraged to utilize available informal resolution pathways before submitting a formal complaint.
Concerns may include, but are not limited to, course content, instructional methods, faculty interactions, workload, scheduling, student services, learning environment issues, and other matters affecting the student experience. Prior to submitting a formal complaint, students are encouraged to discuss their concerns with:
- academic advisors,
- class representatives,
- course coordinators or instructors,
- associate or assistant deans,
- or submit their concern to Student Voice.
These informal discussions are intended to facilitate communication, clarify misunderstandings, and resolve concerns as efficiently as possible.
When a concern cannot be resolved through informal means, or when a student believes informal resolution is not appropriate under the circumstances, a student may submit a formal complaint through the SOP’s established complaint process.
These guidelines do not prevent a student from exercising their right to submit a formal complaint, pursue due process, or utilize applicable appeal processes. Students retain the right to appeal through the Office of the Dean of the School of Pharmacy, as provided by applicable School and University policies.
Complaints related to pharmacy education accreditation standards may be submitted through the SOP complaint process and, when appropriate, directly to the Accreditation Council for Pharmacy Education (ACPE) in accordance with ACPE policies and procedures.
Student Voice
Student Voice is a place for all School of Pharmacy students to share thoughts, compliments, and concerns about the School of Pharmacy. The Student Voice conflict resolution tool was created by the Student Climate and Inclusivity Committee with the goal of fostering an environment in which students feel empowered to use their voice to shape their experience at the school. Submissions will be reviewed by the Associate Deans for Student and Academic Affairs and forwarded to the appropriate stakeholders. Students with ideas for strengthening our school community or concerns related to the student experience are encouraged to share their feedback through Student Voice.
A summary of Student Voice submissions with identifying information redacted may be presented at the Student Climate and Inclusivity Committee (SCI) meetings by a representative from the Office of Student Services. SCI may present recommendations to the faculty and staff aimed at improving relationships and addressing issues identified by Student Voice.
Students may submit their thoughts to Student Voice electronically.